![]() Because of this policy they have refused to provide a refund, despite a representative of their company telling us we would only be charged for 3 months with the subscription. When I called to get the charge reversed since our 3 months was up we were told by both an employee and manager that "a policy was changed and you need to manually cancel." I received no previous emails about any policy change or information for a cancelation site (which is probably outsourced since the site didn't have the business name anywhere in it). Since we were told upon purchasing the pass we needed to manually renew we just let the pass expire however, we were charged for a 4th month. Step 1 Select Date Step 2 Select Tickets Step 3 Review Step 4 Confirmation Please remember to wear closed toed shoes and trampoline socks during your visit Walk-ins are welcome Please sign a waiver before arriving at the park to expedite your visit. My son asked to go frequently for two months then the shine wore off. ZavaZone Play time at Sterling To ensure availability, pre-book your tickets online. My biggest disappointment is in their customer service and ownership of employee mistakes: After the first trip we signed up for a 3 month pass. Sadly, however the negatives have outweighed the fun.Įvery review I have read, both good and bad seem to be accurate.
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